Returns Policy

Returns, Refunds & Exchanges

Fakie Skateboards believes in providing high quality products and we are confident that you will love what you have purchased from us. However, we understand that occasionally you may not be 100% happy with what you have selected online; therefore Fakie Skateboards is pleased to offer the following return policy.

Fakie Skateboards are happy to offer a full refund or exchange between sizes (excluding sale or promotional items) within 14 days of receipt of your order. The following conditions apply:

  • Merchandise must be returned to Fakie Skatebaords within 14 days.
  • All items must be in new & unused condition with all tags attached.
  • Garments that have been worn, washed or altered will be returned to the customer at their expense.
  • All returns and exchanges will not be processed until the product is returned to Frolic.
  • Please note that original shipping charges, shipping discounts or related expenses e.g. duties and/or import taxes will not be refunded.
  • We do not offer refunds or exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only. 

ONLINE EXCHANGE POLICY

Fakie Skateboards will exchange an item within 14 days of receipt of your order with the following conditions:

  • All exchanges are based on stock availability.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in a different size, subject to availability.
  • If you wish to exchange your product for an alternative style, it is advised that you request an online refund and purchase the new product separately on our e-boutique.
  • Fakie Skateboards will attempt to fill your exchange as best as possible, however, it is not guaranteed your request will be available.
  • The customer will be responsible for shipping costs back to Frolic, and for the shipping cost of the exchanged product.
  • We do not offer exchanges on SALE items or items included in any flash promotion. This policy is strictly for full price items only.
  • Returns that received complementary shipping will incur a $10 return fee

HOW TO RETURN OR EXCHANGE

To return or exchange an order, please follow these simple steps:

  • Send an message or email us 0400152859 and/or info@fakieskateboards.com
  • Please include the following information in your parcel: Full name, order number, item(s) purchased and reason for return or exchange. If you are requesting an exchange please list the full details of your new request (e.g. style name, colour and size).
  • The customer will be responsible for shipping costs for returns.
  • We don’t take responsibility for garments returned without a tracking number.
  • Please return your parcel to 26 Woodlawn Ave Mangerton NSW 2500 
  • Garments must be returned in the condition outlined above with the original invoice included.
  • The customer will be notified by email once the return has been received and processed.
  • Any returns or exchanges that arrive outside of the timescale stated will not be the responsibility of Fakie Skateboards. We would like our customers to be happy with their purchase so have allowed a reasonable timeframe for the return or exchange of their order.

RECEIVING A REFUND

If you would like to request a refund from the Fakie Skateboards, please note the following information: 

  • All refunds will be processed within 48 hours of receiving the product.
  • The customer will be notified by email once the refund has been processed.
  • You will be credited to the original payment method used at the time of purchase.
  • Please note that original shipping charges or related expense (including costs of FREE SHIPPING*) e.g. duties and/or import taxes will not be refunded. If required, contact your local custom offices to receive additional information.
  • Once a refund is processed, your financial institution can take 3 – 7 business days to process the funds back into your account.
  • We do not offer refunds on SALE items or items included in any flash promotion. This policy is strictly for full price items only. Please choose carefully.
  • Refunds that received complementary shipping will incur a $10 return fee deducted from the original order value

STORE CREDITS 

Online store credit notes will expire 6 months from date issued on full priced items and can be used to purchase via our store. In the case a credit note is offered on a sale or flash promotion item credit notes will only be valid for 6 months. Code will be emailed to you. It is your responsibility to maintain this code and treat as if it were cash. 

FAULTY ITEMS

All items are thoroughly checked for quality before sending to our customers; however, if you strongly believe an item is faulty, please note the following:

  • Faulty items will only be accepted if the garment is delivered to the customer damaged or there is a subsequent manufacturing fault identified on receipt of purchase.
  • If an item is faulty, the store must be notified via email within 14 days of date of purchase with photo evidence. If a notification is not received after this time frame a repair or refund can not be offered. 
  • Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will be returned to the customer.
  • Where possible, we will offer to repair faulty items but only where such items are deemed faulty or repairable. Repairs, however, do not come with a guarantee.
  • If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.
  • If an item cannot be repaired or replaced, the customer will receive a full refund.
  • To return a faulty item, please follow the steps listed.

How to return an item:

Please email or text your order number, name and reason for return before returnign to the address below. 

Then please immediately return to our address below. 

Fakie Skateboards

26 Woodlawn Ave
Mangerton, 2500 NSW
Australia

Include your order details on form provided in parcel. 

Send items back via express post, with a tracking number included, this is proof that items have been sent back within the 14 day time frame. This way we can ensure parcel is received in time frame for return. 

All returns must comply with all of the above. If the return does not meet the above you will be required to pay the extra shipping and handling charges for the item will be returned back to you.